Operations
Management systems behind every delivery
Our Transport Manager runs operations on a custom ERP system, with GPS units on the trucks in our own fleet, organised around vehicle, driver and journey management.
Management systems
Vehicles, drivers and journeys
Vehicles
Vehicle management
Every truck follows a structured maintenance programme to keep it safe, roadworthy and available.
- Fleet availability
- Vehicle downtime
- Maintenance compliance
- Breakdown frequency
- Roadworthiness compliance
Drivers
Driver management
Drivers are central to our success. We support them through training, mentoring, competency checks and performance reviews.
- Driver training completion
- Fatigue incidents
- Seat belt compliance
- Incident involvement
Journeys
Journey management
Planning and monitoring each journey reduces risk and keeps deliveries reliable.
- Route planning
- Route risk assessment
- Hazard mapping
- GPS journey monitoring
- Fatigue management
- Emergency response planning
Our systems
Technology that keeps every truck in view
Dispatch works from the same custom ERP: live GPS positions feed journey planning, so dispatchers, managers and customers can see where each truck is as it happens and act early when a delivery is at risk.
ERP
One system for the business
Our custom-built ERP is the single system our teams use to plan and record operations, so everyone works from the same data.
GPS
GPS fleet tracking
Trucks in our own fleet carry GPS units integrated with the ERP. They show each truck’s location and journey progress in real time, so delays are spotted and acted on early.
Dispatch
Data-driven dispatch
Dispatchers assign trucks and plan routes using live fleet data, with SLA alerts that flag deliveries at risk of running late.
Reporting
KPI dashboards
Dashboards track our key performance indicators against agreed standards, giving managers and customers accurate, timely reporting.
Customers
Real-time delivery visibility
Customers get real-time visibility of their deliveries, so they can plan around actual arrival times instead of chasing updates.
People
Trained to use the data
Operations staff and dispatchers are trained to use the GPS and dashboards every day, and we measure adoption by how the tools are actually used.
Fleet gallery
The trucks behind our service
Our trucks in service in Uganda, and new tankers at the manufacturer before delivery.
Performance
How we measure service
Our ERP records every trip by truck, customer and load, and GPS data shows when each delivery actually arrived. Together they let us review performance with customers and improve where we fall short.
| Area | Measures |
|---|---|
| Service delivery | On-time delivery rate, delivery delays, service level agreement compliance, customer complaints |
| Fleet performance | Fleet utilisation, vehicle availability, loads delivered per truck, fuel efficiency |
| Journey compliance | Route adherence, journey plan compliance, incident frequency |